I don’t live in Collier County, why am I receiving alerts from the county?
If you do not live in Collier County and have never resided there, but are receiving notifications from the county, it is likely due to inaccurate information from your phone provider. To resolve this issue, please contact the carrier of the phone receiving the alert notifications and request that they correct the error in your account.
To quickly resolve this issue, please submit a 311 service request by calling 3-1-1. If you are outside Collier County, call 239-252-4311. You can also use the Collier 311 app or visit the 311 website to make your request. In your request, please include a statement indicating that you do not live in Collier County, as well as the phone number receiving the notification alerts. We will remove you from the system as soon as possible.