Trash/Recycling Carts - How can I get my trash/recycling carts repaired or replaced?
To request a repair or replacement of your trash and/or recycling carts, please call Utility Billing & Customer Service at (239) 252-2380. Be ready to provide details about the damage to your cart(s).
Alternatively, you can submit your request using one of the Collier311 options below:
Call Collier311: Speak with a friendly representative Monday - Friday, from 8:00 AM to 5:00 PM. Dial 3-1-1 or 239-252-4311 if you are outside of Collier County.
Visit the Collier311 Website or Download the Collier311 App: Both options are available 24 hours a day, 7 days a week, and allow you to upload photos with your request. (Must create an account first)
Text Collier311: Send a text with your first and last name, home address, and a description of your request, and optionally submit images related to your request by texting into (239) 449-9994. This service is available Monday - Friday from 8:30 AM to 4:30 PM.