Collier CARES Individual Assistance Program- What does the Status mean on my file in the Portal?
Application in Progress: You started an application while the portal was open but did not submit. Your application is not being considered.
Incomplete Application: The portal has closed and your file lacked documentation and will not be processed.
Suspended Missing Documents: You received an email requesting additional documents and have not responded. Your file is not being processed until you provide documents and mark the task as “complete”.
Processors: This is your main point of contact; they are reviewing your application for eligibility and all documents. The processors will email you if there are any questions.
Reviewer: County staff validating all documents are in the file and the file is complete to move forward.
Fiscal: The County’s fiscal staff are validating your file and this step (Status) takes 2 - 4 weeks.
Management Review: Your file is under its final review with County Management staff.
Approved County: Your file has been approved by all County staff and is moving to the Clerk of Courts.
Pending Clerk Payment: Your file is under review for payment with the Clerk of Courts.
Hold-Finance Review: Clerk of Courts has questions on your file and payment is being held.
Clerk Payment: The clerk of courts has issued payment to your mortgage company/landlord/childcare agency.
To check the status of your application please go to: Application Portal