CATConnect (Paratransit Service)

Collier County Public Transit & Neighborhood Enhancement (PTNE) Division administers the Paratransit system known at CATConnect for Collier County.

CATConnect is a shared ride door-to-door transportation service provided for individuals who do not have access to any other means of transportation, including the Collier Area Transit (CAT) bus service (fixed route). The CATConnect program provides transportation service for eligible individuals through several funding programs, including the Florida Department of Transportation, Agency for persons with Disabilities and Florida Commissions for the Transportation Disadvantaged.

CATConnect can be used for medical appointments, work, school and other trips depending on the funding program the individual qualifies under. Cooperation and flexibility from customers will allow CATConnect to better serve its customers.

Find more information at the following link: CATConnect (Paratransit Service), call 239-252-7272, or email CATconnect@colliercountyfl.gov

How to Apply

To learn more about the eligibility requirements of the system please read below. Individuals who are interested in using the paratransit service must apply through a written application and may contact the Mobility Manager Office at 239-252-7272 Monday through Friday from 8:00 a.m. to 5:00 p.m. Applications can be found by clicking here.

Alternative Service

Collier Area Paratransit is not the Medicaid Transportation Provider for Collier County. Medicaid clients must receive their Medicaid transportation through MTM, Inc. at 1-844-239-5974. MTM, Inc. is contracted with the Agency for Health Care Administration (AHCA) to coordinate Non-emergency Medical Transportation (NEMT) services for individuals enrolled in fee-for-service Medicaid.

For general information, complaints or unsatisfactory resolutions to problems regarding Medicaid, you may contact the AHCA Area Field Office at 1-800-226-6735, fax at 239-338-2642 or; 2295 Victoria Avenue, Room 309, Fort Myers, FL 33901